4-hour
Response SLA
95%
First-call Resolution
8+
Active SLA Clients
ITIL
Framework Aligned
Overview
What We Deliver in IT Support & Consultancy
TANGIS provides IT support and technical consultancy services to complement our geospatial and software solutions. From day-to-day helpdesk support to strategic ICT planning and vendor management, our IT consultants bring enterprise-grade practices to organisations that need reliable technology partnerships without the overhead of a full in-house IT department.
Industries Served
Challenges We Solve
Limited In-house IT Capacity
Many organisations lack the budget for a full-time IT team but need reliable technical support to maintain operational continuity.
Technology Vendor Complexity
Managing relationships with multiple technology vendors, licenses, and contracts is time-consuming and often leads to poor value procurement.
ICT Strategy Gap
Organisations invest in technology reactively without a coherent ICT strategy aligned to their organisational goals and budget.
System Downtime Impact
Unplanned system downtime has direct operational and financial impact — organisations need rapid response capabilities.
Our Approach
How We Deliver IT Support
ICT Audit
We audit your current technology environment — hardware, software, network, security — to understand what you have and identify gaps and risks.
SLA Design
We agree a customised support SLA covering response times, supported systems, escalation procedures, and reporting frequency.
Helpdesk Onboarding
We onboard your team to our helpdesk ticketing system and establish communication channels for reporting and tracking issues.
Proactive Monitoring
We deploy remote monitoring tools on your critical systems to detect issues before they cause downtime — generating automatic tickets for our support team.
Strategic Reporting
Monthly reports covering ticket volume, resolution times, system health, and strategic recommendations help you make informed ICT investment decisions.
What You Receive
Technologies & Platforms
FAQ
Common Questions About IT Support
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